Privacy Statement

G T K Pty. Ltd. ABN 84 053 117 043 trading as G T K is a market leader in providing assistive technology solutions that support your lifestyle by focusing on your needs through quality product, valued service, education and an ongoing commitment to customer service. In order to operate our business we need access to a wide range of “personal information”.

Outlined below is our privacy policy which explains our ongoing obligations to you in respect of how we handle and manage your personal information and how we comply with our obligations in relation to personal information under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).

This privacy policy is published on our website https://gtk.com.au/ and/or such other website owned and operated by us (Site). We may update this privacy policy from time to time and, if we do, we will post the updated version on our Site.

Our privacy policy deals with the manner in which:

we collect, use and disclose personal information;
we store, share, secure and dispose of personal information;
access can be granted to personal information; and
we deal with any complaints concerning

A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

Note: Please carefully read this privacy policy and contact us if you have any questions.

Your Personal Information

Personal information is information or an opinion (including information or an opinion forming part of a database) about an identified individual, or an individual who is reasonably identifiable, irrespective of whether that information or opinion is true or not or recorded in a material form or not (Personal Information).

Personal Information that we may collect and hold may include:

identification information – including name, address, contact details (including telephone numbers and email addresses), age, gender, date of birth, job titles, usernames, funding identification numbers and drivers licence number; and

financial information – including credit card details, bank account details and other financial information required for the operation of our business.

Collection of your Personal Information

We will only collect your Personal Information by lawful and reasonable means. We collect Personal Information in a number of ways including:

directly from you, for example when you provide information by correspondence, telephone or email, or when you submit Personal Information through websites or an application form;
when you visit our Site and from cookies (see further below);
from media and publications and other publicly available sources;
from our own records;
when we are legally required to do so; and
from third parties such as related companies, credit reporting agencies or your

We receive Personal Information from various sources including extraction of website information. When you visit our Site, a record of your visit is made. For the purposes of analysing and evaluating the performance and operation of our Site, the following information is logged:

your Internet Protocol (IP) address and device used to access the Site;
date and time of your visit to the Site and the physical location from where you access the Site;
pages you accessed and documents downloaded;
previous websites you have visited; and
type of browser you are

We use your IP address to help diagnose server issues with our Site. We also analyse our Site logs to improve the relevance and presentation of content on the Site. While these logs may be IP identifiable, no attempt is made by us to link them with any individuals that browse the Site.

The Site uses cookies that are small text files that are placed on your computer by webpage servers. The purpose of cookies is to help analyse web traffic and let the website know when you visit a particular website, which pages you visit and how long you visit them for. Cookies can also record information about your visit to a website, allowing it to remember you the next time you visit the website.

The Site may contain links to other websites. We are not responsible for the information handling practices or contents of these third party or external websites.

Using and disclosing your Personal Information

We collect your Personal Information for the primary purpose of providing our products and services to you, and for purposes which are ancillary to the primary purpose for which we collect it and where such use or disclosure would reasonably be expected by you. Therefore, we may use and disclose your Personal Information to:

verify your identity;
action any orders placed by you;
assist in connection with the provision of services or products you require;
inform you of new products or services;
register you for any customer reward scheme operated by us;
carrying out administrative services such as invoicing and the collection of debts;
where appropriate, conduct checks and make reports in relation to credit worthiness with credit reporting agencies
consider any complaints or adverse event reports;
for research and development and improvement of our services and products;
assist us to comply with any legal or regulatory obligations such as product recalls and product safety notifications; and
unless you tell us otherwise, we may use your Personal Information to mail out special promotions, newsletters and other marketing material. We will not email or SMS marketing material to you unless you have consented to this.

You may unsubscribe from our e-newsletter, mailing/marketing lists or other electronic publications at any time by contacting us in writing or by clicking the unsubscribe link at the bottom of digital correspondence. In addition to this privacy policy, when we collect Personal Information we may also disclose and/or explain to you why we are collecting the Personal Information and how we plan to use it.

Sensitive Information

Sensitive Information may form part of your Personal Information and is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive Information will be used by us:

for the primary purpose for which it was obtained;
for a secondary purpose that is directly related to the primary purpose;
with your consent; or
where required or authorised by

Third Parties

Where we consider it reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with Personal Information by third parties. In such case we will take reasonable steps to ensure that you are made aware of the Personal Information provided to us by the third party.

Disclosure of Personal Information

In addition to the disclosures mentioned elsewhere within this privacy policy, we may disclose your Personal Information in a number of circumstances to:

our related companies, insurers and professional advisors;
employees, contractors, suppliers and agents who assist us with our business processes and the operation of our business;
third parties where you consent to the use or disclosure; and
government, regulatory bodies and other organisations as required or authorised by

We may be required to disclose your Personal Information without your consent when disclosure is:

required or authorised by law;
required in order to investigate an unlawful activity;
required by an enforcement body for investigative activities; or
necessary to prevent a serious and imminent threat to a person’s life, health or safety order, public health or safety.

Storage and security of Personal Information

Personal Information may be contained in both hard copy and in electronic format. Irrespective of form, your Personal Information is stored in a manner that we reasonably endeavour to protect from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in customer hard copy and/or electronic files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

We endeavour to keep all Personal Information up-to-date. However, we rely on you to assist with keeping your Personal Information up-to-date by letting us know of any changes as soon as possible. You may access the Personal Information we hold about you and to update and/or collect it by contacting us in writing. Where we hold Personal Information that you are entitled to access, we will endeavour to provide a suitable range of choices as to how access may be given. If you believe that Personal Information held by us is incomplete and/or inaccurate you may request an amendment of that Personal Information. We will consider if the Personal Information requires amendment. If we do not agree to the amendment request we will, if you require, place with your Personal Information a statement from you as to why the Personal Information is in your opinion not complete or accurate.

We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to endeavour to protect your Personal Information we may require identification from you before releasing the requested Personal Information.

Privacy Policy Complaints and Enquiries

We are committed to providing those persons whose Personal Information we hold, a fair and responsible system for the handling of complaints and enquiries concerning the collection, use, disclosure, storage and access of Personal Information. If you have any queries or complaints about our Privacy Policy, or any queries or complaints about a breach or suspected breach of an APP, please contact us by using the following details:

Name: G T K Pty. Ltd. or G T K

Address: Unit 11, 14 Boden Road, Seven Hills NSW 2147

Email: gtk@gtk.com.au

Phone: 1300 485 485

We will endeavour to deal with any complaints or enquiries as quickly and efficiently as possible through our complaints or enquiries handling process. However, if you feel that we have not adequately dealt with your concerns you may refer the matter to the Office of the Australian Information Commissioner.

Last updated: 21 November 2023